Privacy Policy

Last Updated: 18th July 2025

Welcome to Yuubee – your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform, including our app, website, and services like tips, donations, rewards, and feedback.

By using Yuubee, you agree to the terms set out below

1. Who We Are

Yuubee Ltd (“we”, “us”, “our”) is the operator of the Yuubee platform. We are committed to handling your personal data lawfully, transparently, and in line with the UK General Data Protection Regulation (UK GDPR) and relevant laws.

2. What Data We Collect

We collect the following types of data:

Information you provide:

  • Name, email, phone number, profile photo

  • Payment method and payout preferences

  • Support queries or communication history

Activity & usage data:

  • Tips and donations received or sent

  • Feedback submitted or received

  • Engagement with Club offers or content

  • Analytics from app or web interactions (e.g. clicks, navigation)

We do not collect unnecessary data or access your device content without permission.

3. How We Use Your Data

We use your personal data to:

  • Set up and manage your Yuubee account

  • Process tips, donations, and payouts

  • Deliver personalised offers and Club benefits

  • Enable feedback and AI-driven insights

  • Communicate essential updates

  • Ensure security, fraud protection, and compliance

We may also use anonymous, aggregated data to:

  • Identify trends and improve the platform

  • Generate industry insights (never with personal identifiers)

We never sell your data or share it for advertising.

4. Marketing & Communication Preferences

We may contact you for:

  • Service communications (e.g. receipts, payout alerts)

  • Perks and offers via Yuubee Club or partners

You can manage your preferences or opt out anytime via:

  • Account Settings in the app

  • “Unsubscribe” links in emails

5. When We Share Your Data

We only share data when necessary to deliver services, such as:

  • Payment providers (e.g. Viva, Mastercard) to process transactions

  • Technology partners who help operate or secure our platform

  • Legal authorities, if required for compliance or fraud prevention

All partners follow strict data protection requirements.

6. Data Storage & Security

Your data is stored securely using encryption, firewalls, and access controls. We store data in the UK or EU, and apply appropriate safeguards if any transfer occurs outside these regions.

We retain your data only as long as needed to:

  • Provide your Yuubee services

  • Meet legal, accounting, or regulatory requirements

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion, where applicable

  • Withdraw consent for non-essential uses

  • Request portability of your data to another provider

To exercise any of these rights, email help@yuubee.com.

8. Cookies & Analytics

We use cookies and similar technologies to:

  • Understand app and web usage

  • Improve navigation and design

  • Deliver personalised content

You can manage cookie settings through your browser or device.

9. Use of Data for Insights & Feedback (Pulse)

Where you use feedback tools (e.g. Yuubee Pulse):

  • Feedback data belongs to the organisation collecting it

  • We may use anonymous feedback (with no names or identifiers) to improve platform performance and generate industry-wide insights

  • Feedback is never used to publicly name customers or individuals

10. Text Message Communications

  • By providing your mobile phone number, you consent to receive text messages from Yuubee relating to your account, transactions, security alerts, customer support, and, where applicable, promotional or marketing content.

  • We process your personal data for these purposes in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR). All messages will be relevant to the services you use or have expressed interest in, and we will only send marketing messages where we have your explicit consent or a lawful basis to do so.

  • You can opt out of receiving marketing text messages at any time by replying "STOP" to any message you receive, or by contacting us at [insert contact details]. Transactional or service-related texts may still be sent where necessary to fulfil our contractual or legal obligations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If major changes occur, we’ll let you know via email or in the app. By continuing to use Yuubee, you accept the updated policy.

12. Contact Us

If you have questions, feedback, or data requests: Email: help@yuubee.com - Address: Yuubee (C/O Lost Souls Forever Limited) - Merit House, Saxon Way, Priory Park West, Hessle, HU13 0JX